We are committed to providing you with the best customer service possible. Right here in San Diego California we watchfully produce each Susan Lanci Designs product, where we can carefully check and control quality day in and day out. Many of our products also use Premium Ultrasuede, a high grade fabric imported from Japan, which is durable, soft to the touch, easy to care for and maintain, and matchless in enduring quality. When it comes to sparkle, we don't settle for imitation bling. Our products are Made With Crystals From Swarovski. We recognize you have choices when it comes to the products you sell, our hope to is exceed your expectations. Thank you for carrying Susan Lanci Designs.